ABOUT John Rose

Me and my new glasses

Lazy ? Mean ? Definitely misguided. I’ve been good at updating my reading glasses, but for some reason neglected my office pair. Then they were irretrievably damaged and John told me I’d not updated them for nine years, no wonder my eyes and head were getting tired. Splashed out on a pair of Tom Davies…

Quality of Customer Service

“The quality of customer service at John Rose Opticians is outstanding. People often use the word ‘expertise’ to describe opticians but it is no understatement to say John Rose Opticians combine the highest level of expertise and the friendliest customer service I have ever experienced. The staff are consistently kind and always really positive. They…

Sean Power

Frame Styling to suit your lifestyle

“First of all, a big thank you for introducing me to the gorgeous range of specs frames and helping me to select two most beautiful frames that I’ve owned so far! I absolutely love wearing them with pride and they’re so very me! I also like to say a big thank you for the lovely…

M

A brilliant opticians

“I came back as a customer to this optician after a few dreadful experiences with two other big name opticians who gave me incorrect advice and prescriptions. Since coming back to John Rose I have had excellent service and advice, never had to wait past appointments times and staff, even at busy times, have always…

LH

Personalised Service

“You must be one of the last independent retailers in Kingston….it seems I have been a customer for 18 years now, just because I like your no-nonsense approach, the personalized service and you never over-charged me or tried to sell me something I did not need.”

KM-P

A great sense of humour and wonderful with children

“My son, aged 9, mentioned that he could not see the board clearly at school. I immediately booked a routine eye exam at John Rose Eyecare. From that moment on we received only the most sensible, practical and comforting advice with a bespoke eyecare plan and a wonderful choice of junior specs. John is always…

JS

The best possible outcome

“Two years ago my partner received excellent and speedy help when he developed a torn retina. The quick diagnosis and referral by John Rose Eyecare resulted in the best possible outcome and his sight was restored. I have learned more about eyes than I thought would have been possible since going to John Rose Eyecare…

AP

Passion and knowledge

“As a John Rose customer for some years and with a complicated condition with my eyes, I respect and appreciate the passion John and his staff have for their business and their customers. I feel that I couldn’t get better care, better equipment or more knowledgable advice. They are always helpful. I was originally referred…

DS

A high level of customer service and professionalism

“I have always had and continue to receive a high level of customer service and professionalism when attending the eyecare centre.”

CR

I could not imagine going elsewhere

“I was first seen by Mr Rose as an emergency on the recommendation of my colleague back in 2007. I had lost a contact lens and was due to fly out on holiday to India the next day. I could not bear the thought of coping in the heat in my spectacles. Mr Rose miraculously…

AU