Quality of Customer Service

“The quality of customer service at John Rose Opticians is outstanding. People often use the word ‘expertise’ to describe opticians but it is no understatement to say John Rose Opticians combine the highest level of expertise and the friendliest customer service I have ever experienced. The staff are consistently kind and always really positive. They are also highly trained in the most recent technological innovations having invested in high-quality scanners and Photobiomodulation. The Photobiomodulation I found a really great experience. The Practise is one of the few in Europe to be equipped with such amazing technology. I have really felt the benefits to my general health & well being. Such investment underscores their refreshing policy of treating patients in a holistic manner.”

Sean Power

Frame Styling to suit your lifestyle

“First of all, a big thank you for introducing me to the gorgeous range of specs frames and helping me to select two most beautiful frames that I’ve owned so far! I absolutely love wearing them with pride and they’re so very me!

I also like to say a big thank you for the lovely service I was given and special thanks to Nicola for her patience! I know I take ages to make up my mind☺️”


A brilliant opticians

“I came back as a customer to this optician after a few dreadful experiences with two other big name opticians who gave me incorrect advice and prescriptions. Since coming back to John Rose I have had excellent service and advice, never had to wait past appointments times and staff, even at busy times, have always been courteous and helpful….I have never seen such sophisticated equipment before; indeed had never been tested on them before and feel very confident of the results. John Rose Eyecare are a brilliant opticians and deserve any accolades and awards going. My thanks to them for looking after me over the years.”


Personalised Service

“You must be one of the last independent retailers in Kingston….it seems I have been a customer for 18 years now, just because I like your no-nonsense approach, the personalized service and you never over-charged me or tried to sell me something I did not need.”


A great sense of humour and wonderful with children

“My son, aged 9, mentioned that he could not see the board clearly at school. I immediately booked a routine eye exam at John Rose Eyecare. From that moment on we received only the most sensible, practical and comforting advice with a bespoke eyecare plan and a wonderful choice of junior specs. John is always able to impart the latest facts and statistics on recent scientific research and studies with regards to children’s sight. I have wholly entrusted my son’s eye health to John Rose. What’s more, my son genuinely enjoys his visits to see John who has a great sense of humour and is wonderful with children (and adults!)”


The best possible outcome

“Two years ago my partner received excellent and speedy help when he developed a torn retina. The quick diagnosis and referral by John Rose Eyecare resulted in the best possible outcome and his sight was restored. I have learned more about eyes than I thought would have been possible since going to John Rose Eyecare and have greatly appreciated the intensive care that I have received at my annual appointments. Each time I go there seems to be another diagnostic test added into the session and I leave feeling confident that my eye care is in the best possible hands.”


Passion and knowledge

“As a John Rose customer for some years and with a complicated condition with my eyes, I respect and appreciate the passion John and his staff have for their business and their customers. I feel that I couldn’t get better care, better equipment or more knowledgable advice. They are always helpful. I was originally referred to John Rose by a hospital consultant and whenever I have been referred by John Rose to specialists they all speak highly of his knowledge and attention to detail. I trust the care of mine and my family’s eyes to John Rose and his staff.”


A high level of customer service and professionalism

“I have always had and continue to receive a high level of customer service and professionalism when attending the eyecare centre.”


I could not imagine going elsewhere

“I was first seen by Mr Rose as an emergency on the recommendation of my colleague back in 2007. I had lost a contact lens and was due to fly out on holiday to India the next day. I could not bear the thought of coping in the heat in my spectacles. Mr Rose miraculously sorted me out for my trip, and I have been a client of his ever since. The fact that I no longer work in Kingston, but still travel in for my appointments I think is testament enough to the service provided by Mr Rose and his team. I could not imagine going elsewhere. I remain amazed by the cutting edge equipment used, the thorough and detailed examinations and the careful explanations provided at each appointment.”


State of the art equipment

“State of the art equipment – Mr Rose is always more than happy to explain its technology which is a huge investment for a small business. Patients must be aware that John Rose Eyecare is not your average opticians!”